iPhone 15 Pro
Ana ekranda EOC Türkiye uygulaması
Apple Watch Series 9
App Store'da EOC Türkiye
EOC Türkiye is a web-based emergency operations platform built for Türkiye, giving disaster coordinators a single, unified view of every active agency, resource, and alert during fires, floods, earthquakes, and other large-scale emergencies. From real-time incident maps and agency dispatch to live resource tracking and inter-agency communication, it connects coordinators, responders, and resources when it matters most.
This case study covers the complete end-to-end design process, from user research and information architecture, to wireframes, design decisions, and high-fidelity screens. A fragmented, multi-agency coordination problem solved through a single, real-time operational platform.
🇹🇷 Coordinating faster, smarter emergency response — built for every Turkish city.
The visual language of EOC Türkiye — built for high-stakes environments
Why emergency coordination in Turkey needs a unified platform
When a major emergency happens in Turkey (a building fire, a flood, an earthquake), fire, medical, police, and civil protection teams each respond with their own separate systems. No coordinator has a single screen showing the full picture.
To understand what is happening, a coordinator must call each agency one by one. On average this takes 8 minutes. In those 8 minutes, decisions are already being made on incomplete information.
Each agency update requires a direct call. With 4+ agencies active, that is 8 minutes minimum per status cycle.
Current systems notify coordinators of what went wrong, not what they should do about it.
Without a shared view, two teams dispatch to the same location while another zone gets no coverage.
Listening to Real Users and Their Needs
91% of respondents had experienced at least one major emergency. Most felt current coordination tools were too slow and fragmented, validating the need for a unified operations platform.
72% relied on social media or direct radio contact, but 64% expressed frustration at delayed and unverified information. This indicates very high demand for a reliable, real-time data source.
66% said understanding the full scope of the incident is their top priority before dispatching resources. This confirmed the need for a command overview that shows everything at once, with no navigation required.
Only 25% had used a dedicated coordination tool. Most found existing systems complicated or lacking Turkey-specific data — directly validating the gap this platform aims to fill.
Validating Through Survey Data — 32 emergency professionals surveyed
The three rules every design decision was evaluated against
The design in action — three core views of the EOC platform
The primary view shows the tactical map, agency status, and active alerts simultaneously. A coordinator sees the full picture in the first three seconds. Critical incidents pulse to draw attention automatically, with no hunting required.
Selecting any incident opens the structured detail view: timeline, escalation history, assigned teams, and remaining capacity. What used to require multiple phone calls now takes a single click.
The agency status board gives a live view of every unit from every agency: deployment status, location, and availability. No coordinator has to pick up the phone to understand who is where.
Four things this project changed about how I think about design